Customer Service Design Ltd is an independent management consulting company.
- We work alongside you to ensure your customer facing projects succeed.
- We were established in 2005
- We work with large and small businesses in both private and public sectors.
We provide specialist expertise to help your projects succeed:
Our key areas of focus are
- Management consulting – bringing expertise to your team
- Service design – applying design thinking to customer service
- Change management – working with people and processes we take deliberate actions to ensure projects succeed
We are professionally accredited:
- Our Director, Sue Elliott, is a Certified Management Consultant, (CMC), this is the highest level of accreditation from the Institute of Management Consultants.
- Sue is also a PRINCE2 registered practitioner and has a lot of experience managing large and complex projects (including implementations).
- We are experienced with a range of change tools including PROSCI’s ADKAR change management tools.
We are based in Wellington and Kerikeri, but available for projects throughout New Zealand (and beyond).