Customer Service Design
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Customer Service Design Ltd is an independent management consulting company.

  • We work alongside you to ensure your customer facing projects succeed.
  • We were established in 2005
  • We work with large and small businesses in both private and public sectors.

We provide specialist expertise to help your projects succeed:

Our key areas of focus are

  • Management consulting – bringing expertise to your team
  • Service design – applying design thinking to customer service
  • Change management – working with people and processes we take deliberate actions to ensure projects succeed

We are professionally accredited:

  • Our Director, Sue Elliott, was a Certified Management Consultant, (CMC), this is the highest level of accreditation from the Institute of Management Consultants. (Sue put this on hold for her recent sabbatical)
  • Sue has been a PRINCE2 registered practitioner and has a lot of experience managing large and complex projects (including implementations).
  • We are experienced with a range of change tools including PROSCI’s ADKAR change management tools.

We are based in Kerikeri, but available for projects throughout New Zealand (and beyond).

Contact us now to arrange a free meeting or conference call.

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