Customer Service Design
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Services

summary approachCustomer Service Design can help by:

Management consulting

  • Planning and facilitating workshops to gather project requirements
  • Helping to define, scope, plan and prioritise projects
  • Reviewing projects that are not delivering as planned
  • Identifying business improvement opportunities

Service design

  • Working with you to develop a service strategy that is right for your business
  • Improving service operations and contact centres
  • Redesigning processes and self-service to deliver better customer experiences
  • Coaching executive teams in good service design principles

Change management

  • Developing a change strategy for your project or transformation programme
  • Leading, planning and delivering change management workstreams on transformation projects
  • Coaching executive teams in good change management principles and behaviours

Contact us to discuss how we can help meet your specific project needs.

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