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Customer Service Design can help by:
Management consulting
Planning and facilitating workshops to gather project requirements
Helping to define, scope, plan and prioritise projects
Reviewing projects that are not delivering as planned
Identifying business improvement opportunities
Service design
Working with you to develop a service strategy that is right for your business
Improving service operations and contact centres
Redesigning processes and self-service to deliver better customer experiences
Coaching executive teams in good service design principles
Change management
Developing a change strategy for your project or transformation programme
Leading, planning and delivering change management workstreams on transformation projects
Coaching executive teams in good change management principles and behaviours
Contact us
to discuss how we can help meet your specific project needs.