Services

Customer Service Design can help by:

Management consulting

• Planning and facilitating workshops to gather project requirements
• Helping to define, scope, plan and prioritise projects
• Reviewing projects that are not delivering as planned
• Identifying business improvement opportunities

Service design

• Working with you to develop a service strategy that is right for your business
• Improving service operations and contact centres
• Redesigning processes and self-service to deliver better customer experiences
• Coaching executive teams in good service design principles

Change management

• Developing a change strategy for your project or transformation programme
• Leading, planning and delivering change management workstreams on transformation projects
• Coaching executive teams in good change management principles and behaviours

Contact us to discuss how we can help meet your specific project needs.