“Sue Elliott brings a structured and methodical approach to information gathering and is able to clearly present facts and recommended solutions….. her expertise clearly assisted in the recommendations for improvement being accepted. I appreciate how Sue kept me informed on progress and….would not hesitate to recommend Sue”.
Anne Smith, Group Manager, The Parliamentary Service
“Just a note to say Thanks for all your assistance these last few months. I learned a lot about call centres, but also about “best practices” of a consultant. You were great.“
Rosemarie Byrd, VP at THCG USA
“Sue had a very good understanding of what we were trying to achieve and quickly grasped the particular nuances of the business…. Sue bought to the table what she said she would and delivered as promised, on time with no exceptions…. It was Sue’s technical skills and experience that we were looking for. Sue was able to provide insights, advice and decision making that removed much of the risk that was evident prior to her arrival”.
Simon Bailey, BCITO
“The assessment centres were the best we’ve had (thanks to you).We have 12 people we would like to make offers to. On this basis we are looking good for an earlier induction date”
Rob Kingston, Salmat (Woolworths Everyday Money)
“Thanks for your work. We enjoyed having you with us at MPI”
“Sue was very conscious of reducing our costs where possible. She used the time in our organisation very efficiently and completed within the timeframe. She was very perceptive and encouraging about where our organisation could improve our performance”. Read More…
Jan Gerritsen, Community Services Manager, Masterton District Council
“We found Sue’s work to be of the highest standard. She was dedicated and committed to delivering work that would mean something for FNDC now and in the future. The key benefits to FNDC of Sue’s work were building a platform which FNDC could leverage off in terms of improved customer service – enabling change from a business function focus to an organisation that focused its services around the customer, putting the customer first.”
Clive Manley, CEO of Far North District Council
“Sue Elliott knows the contact centre business very well and over several years has provided our management level people with coaching. She also reviewed our call centre for us and made a range of recommendations. Sue had an excellent understanding of the scope of the contract, she delivered great results and her rate represented great value for money”. Read More…
Helen Glasgow, Exec Director of The Quit Group