Delivery / Performance against objectives
Sue had an excellent understanding of the scope of the contract
Sue delivered great results
Sue’s rate represented great value for money
Fit / Integration with Business
Sue established herself in the role quickly
Sue interacted well with people, more so than was expected for the role
Compatibility / Core Contractor Competencies
Sue’s project management skills were at a high level
Sue’s communication skills were impressive
Sue had great technical skills that exceeded expectations
Sue’s leadership skills were above expectations
Sue knows the contact centre business very well and over several years has provided our management level people with coaching and also reviewed our call centre for us and made a range of recommendations for improving our service.
Any areas for improvement?
I can’t think of any. We have found her a very pleasant person to work with.
Details of Referee: Helen Glasgow, Executive Director The Quit Group